Thank you for your purchase!
Your order details have been sent to your email, and can also be found further down this page.
Before you go, let us address the 3 most frequently asked questions our customer support gets asked on a daily basis, as well as extend an exclusive offer to you...
Carol and Sandy Chambers here, founders of LumaWand Co. We wanted to personally thank you for supporting our family-owned company, and give you a hearty welcome into the LumaWand family!
We'll keep this brief, but in order to best serve you and set some expectations, we wanted to answer the 3 most frequently asked questions brought to our support team, and give you a free gift we have for first time customers...More on the gift in a sec, but first the FAQ's.
Let's hop right in. Here are the 3 questions we get asked the most...
FAQ #1: "Will I receive my order in the timeframes shown on your site, given the shipping delays most packages are experiencing due to the pandemic?"
ANSWER: Yes! The COVID-19 pandemic has NOT had any impact on our company as we are 100% based in the USA. The LumaWand is made and fulfilled here in the US. Nothing we sell comes from China or overseas. We ship via USPS and FedEx, and our average delivery time is under 2 weeks to all lower 48 states. If you selected "Priority" shipping at checkout, you will receive your order in less than a week.
FAQ #2: "I received my LumaWand, but not the free serum... How come?"
ANSWER: The FREE serum often offered in the Deal-Of-The-Day ships separately from the LumaWand. Please don't worry! You WILL be receiving your serum very shortly. They usually arrive within a few days of each other. This goes for all items you may have purchased. Every item ships individually (in most cases), so please be patient as we work to get your entire order out to you in a timely manner.
FAQ #3: "How can I purchase more serum for my LumaWand?"
ANSWER: Serum, cream and other skincare products can be purchased at our online store.
So there we have it! The 3 most commonly asked questions answered for you. And now for the FREE Gift we have for first time customers... which means YOU!
This is a TRULY exclusive opportunity we've created for you to get our entire line of skincare products, creams and serums at a whopping 20% off!
*THIS IS ONLY BEING OFFERED TO NEW CUSTOMERS*
So, for the next 3 DAYS ONLY, you can get 20% off any item at our online store by using this coupon code at checkout:
Remember, this is exclusively for new customers, and for the next 3 DAYS ONLY.
Happy Shopping :)
Carol and Sandy Chambers, founders of LumaWand Co.
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